Conditions d'utilisation

Last updated: August 2026 | lioraflow.com These terms govern the use of Liora Flow ("the Service"), operated by GEEK DEVOPS S.L. ("Liora Flow", "we", "us"), with tax ID B40639494 and registered office in Valencia, Spain. Contact: [email protected]. By creating an account or using the Service you ("the Customer", "you") accept these terms. If you do not accept them, do not use the Service. WHAT WE KEEP, IN ONE PARAGRAPH We do not store audio. We do not store what was said, in any language: no recordings, no transcripts, no text of the translations. Everything is processed in flight and is gone once it has been delivered. What we keep is a count of the work done — how many seconds of speech, how many sentences and how many characters were translated, for each room and each day — because that count is what your invoice is made of, and it says nothing about what was said. 1. WHAT THE SERVICE IS Liora Flow translates live speech and delivers it, as audio and text, to an audience listening in the language each person chooses. Audio reaches us from a device in the room, from a phone, from a Microsoft Teams meeting, or through our API, and is translated as it arrives. Translation is produced automatically. No human reviews it before it is heard. It is a good deal better than nothing and it is not a certified translator: do not rely on it as the sole basis for medical, legal, financial or safety decisions, and do not present it as a certified translation. 2. YOUR ACCOUNT You register with a working email address, which you must confirm. You are responsible for what is done with your credentials, for keeping them to yourself, and for telling us at [email protected] if you believe somebody else has them. An account can have several people in it with different roles, and whoever administers the account decides who those people are and what they may do. Anything done by them is done by you. The information you give us — your organisation's name, its tax number, its address — has to be true, and you have to keep it current. It is what appears on your invoices. 3. WHAT YOU ARE RESPONSIBLE FOR The voices we translate are not ours and usually not yours either. Before you use the Service in a room, a meeting or a broadcast, you are responsible for telling the people who will be speaking and listening that their speech is being translated automatically, and for having whatever permission the law where you are requires. We process that audio on your instructions and on your behalf; deciding that it may be processed is yours. You may not use the Service to translate content you have no right to use, to break the law where you or your audience are, or to interfere with the Service or with other customers. 4. CREDIT, PRICES AND INVOICES The Service is prepaid unless we have agreed otherwise with you in writing. Credit is bought in minutes and spent as rooms translate. A minute of credit is a minute of speech in one language. Only speech counts: a four-hour event with ninety minutes of talking spends ninety minutes, not four hours. Translating into three languages spends three minutes for every minute spoken, because each language is a separate voice being generated. Prices are shown before VAT. What is added depends on where you are, and it is worked out and shown at the moment of payment. Payments are handled by Stripe, which also issues the invoice. We do not see or store your card. Credit does not expire. We may allow a small margin beyond zero so that nothing stops in the middle of a sentence; that margin is a courtesy, not an entitlement, and what it consumes is owed. Prepaid credit is not refundable except where the law requires it. If you are a consumer contracting outside your trade or profession, you have fourteen days to withdraw — but by asking for the Service to start immediately you accept that once you have begun to spend the credit, the withdrawal right no longer applies to what you have spent. 5. AVAILABILITY We work to keep the Service running and we do not promise it will never stop. Interruptions happen: maintenance, network failures, the failure of somebody else's infrastructure between you and us. Unless we have signed a service level agreement with you, none is implied by these terms. We may change how the Service works. If a change removes something you were relying on, we will say so before it happens where we reasonably can. 6. SUPPORT By email, at [email protected], Monday to Friday from 09:00 to 18:00 (Spain), excluding national and Valencia public holidays. We answer as quickly as we can; we do not promise a time unless we have agreed one with you. 7. SUSPENSION AND CLOSURE You may close your account whenever you like. Unspent credit is not refunded, subject to section 4. We may suspend or close an account that breaks these terms, that is being used to break the law, or whose payments have failed. Where the reason allows it we will tell you first and give you a chance to put it right. 8. WHAT BELONGS TO WHOM The Service, its software, its design and everything we made stays ours. Using it does not give you any right over it beyond using it. What travels through it stays yours. We claim nothing over your audio, your text or your recordings, and we do not use them to train anything. 9. PERSONAL DATA How we handle personal data is set out in our Privacy Policy. For the audio of your rooms and meetings you are the data controller and we are the processor: we translate it on your instructions, in flight, and keep no recording of it and no transcript. What remains of a session is a count of seconds, sentences and characters, which is what your invoice is made of. 10. LIABILITY We are liable for damage we cause by failing to meet these terms, up to the amount you have paid us in the twelve months before the event that caused it. We are not liable for what a translation says, for decisions taken because of one, for lost profit or lost opportunity, or for the failure of infrastructure that is not ours. Nothing here limits liability that the law does not allow us to limit — including our own fraud or gross negligence, and, if you are a consumer, your statutory rights. 11. CHANGES TO THESE TERMS We may change them. If a change matters to you, we will tell you by email or in the panel before it takes effect. Continuing to use the Service after that is acceptance; if you do not accept, you can close your account. 12. COMMUNICATIONS We write to the address on your account, and that counts as writing to you. Notices to us go to [email protected]. 13. LAW AND JURISDICTION Spanish law applies, including Law 34/2002 on information society services and electronic commerce. Any dispute goes to the courts of Valencia, Spain. If you are a consumer, this does not take away your right to go to the courts where you live, and you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.